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Welcome to The Lush Dresses Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website thelushdresses.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

1. Our Customers

Our fashion boutique caters to style-conscious individuals seeking quality wardrobe essentials including dresses, jeans, joggers, shorts, t-shirts, tops, and trousers. We serve customers worldwide (excluding some remote areas and parts of Asia) who appreciate effortless style with a focus on comfort and versatility.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases through our site.

2.2 Account Responsibility

When creating an account, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your login details
  • Notify us immediately of any unauthorized account use

2.3 Prohibited Conduct

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Use automated systems to extract data from our site

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing information. However, slight variations may occur due to monitor settings and individual manufacturing processes.

3.2 Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though such changes won’t affect confirmed orders.

Note: For international orders, additional customs duties or taxes may apply upon delivery. These charges are the customer’s responsibility.

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. Your card will be charged when we dispatch your order.

4.3 Order Confirmation

You will receive an email confirmation once your order is placed. A dispatch confirmation will follow when your order ships.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days, excluding weekends and holidays.

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Issues

If your package is lost or significantly delayed, please contact us at [email protected]. We will work with the carrier to resolve the issue.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In original packaging where possible
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear
  • Swimwear
  • Final sale items (unless faulty)
  • Selected T-Shirts and Tops marked “Final Sale”

6.3 Return Process

To initiate a return:

  1. Email [email protected] with your return request
  2. Wait for our approval and instructions
  3. Package items securely in original packaging
  4. Ship to our returns address (return shipping at your expense)

6.4 Refunds and Exchanges

Refunds: Processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

Exchanges: Available for size or color changes only. Standard shipping fees apply for the new item.

Note: Our returns policy doesn’t affect your statutory rights. Customers outside the UK may have additional protections under local consumer laws.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any injury or damage resulting from the use or misuse of our products beyond their intended purpose.

8.2 Website Operation

We strive to maintain uninterrupted site access but cannot guarantee it. We’re not liable for any losses resulting from website unavailability.

8.3 Third-Party Services

We’re not responsible for the actions of payment processors, shipping carriers, or other third-party services we use.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For questions about these Terms or any other inquiries:

The Lush Dresses Store
39 Firs Entry
Stirling, GB CH4X 2LH
Email: [email protected]