At The Lush Dresses Store, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using trusted carriers to ensure your fashion finds arrive safely.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Cost: £12.95
  • Free Shipping:
    • Available for orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing.

Easy Returns & Exchanges

We want you to love every piece you purchase from us. If something isn’t quite right, our hassle-free returns policy has you covered.

Returns Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging should be included where possible
  • Proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear
  • Swimwear
  • Final sale items (unless faulty)
  • Selected items from T-Shirts and Tops collections marked “Final Sale”

How to Return or Exchange

  1. Contact Us: Email [email protected] with your return request using the template below
  2. Wait for Approval: We’ll respond within 24 hours with return authorization and instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send to our returns address (return shipping at your expense):
    The Lush Dresses Store Returns
    39 Firs Entry
    Stirling, GB CH4X 2LH
  5. Confirmation: We’ll email you once we’ve processed your return

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Lush Dresses Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Items to return/exchange:

  • [Product Name], [Size], [Color]
  • [Product Name], [Size], [Color]

Reason for return: [Please specify – e.g., wrong size, changed mind, etc.]

I have reviewed the returns policy and confirm the items are unworn with original tags attached.

Please advise on next steps.

Best regards,

[Your Full Name]
[Your Contact Number]

Refunds & Exchanges

Refunds

  • Processed within 3-5 business days after we receive and inspect your return
  • Issued to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping fees are non-refundable

Exchanges

  • For size or color exchanges only
  • New item shipped after we receive your return
  • Standard shipping fees apply for the new item
  • Price differences must be paid if the exchange item costs more

Damaged or Faulty Items

If you receive a damaged item (including our premium trousers, jeans, or dresses):

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange a free return and replacement

Note: Our returns policy doesn’t affect your statutory rights. For customers outside the UK, local consumer laws may provide additional protections.

Have questions? Our style advisors are happy to help at [email protected].