At The Lush Dresses Store, we want you to love every piece in your wardrobe as much as we do. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Returns Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging should be included where possible
  • A proof of purchase must be provided
Please note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or final sale items unless faulty. This includes select items from our T-Shirts and Tops collections marked as “Final Sale”.

How to Return or Exchange

Follow these simple steps for a hassle-free return:

  1. Contact Us: Email our customer care team at [email protected] with your return request using the template below
  2. Wait for Approval: We’ll respond within 24 hours with return authorization and instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send the package to our address (return shipping is at your expense):
    The Lush Dresses Store Returns
    39 Firs Entry
    Stirling, GB CH4X 2LH
  5. Confirmation: We’ll email you once we’ve processed your return

Return Request Template

Use this template when contacting us about your return:

Subject: Return Request for Order #[Your Order Number] Dear Lush Dresses Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Items to return/exchange: – [Product Name], [Size], [Color] – [Product Name], [Size], [Color] Reason for return: [Please specify – e.g., wrong size, changed mind, etc.] I have reviewed the returns policy and confirm the items are unworn with original tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Refunds & Exchanges

Refunds

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds will be processed to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping fees are non-refundable

Exchanges

For size or color exchanges:

  • We’ll ship your new item once we receive the return
  • Standard shipping fees apply for the new item
  • If the exchange item costs more, you’ll need to pay the difference

Damaged or Faulty Items

If you receive a damaged or faulty item (including our premium trousers, jeans, or dresses):

  • Contact us immediately at [email protected]
  • Include photos of the damage or fault
  • We’ll arrange a free return and replacement

Our returns policy doesn’t affect your statutory rights. For customers outside the UK, local consumer laws may provide additional protections.

Have questions? Our style advisors are happy to help at [email protected].