Welcome to The Lush Dresses Store’s FAQ section. We’ve compiled answers to common questions about our fashion-forward collections, delivery services, and customer policies to make your shopping experience effortless.
Product Questions
What types of clothing does The Lush Dresses Store specialise in?
We offer a carefully curated collection of women’s fashion including waist-defining dresses, on-trend joggers, premium trousers, jeans, shorts, t-shirts, and stylish tops. Our pieces are designed for the fashion-forward woman who values both style and comfort.
How can I ensure I choose the right size?
We recommend checking our detailed size guides for each product. As a fashion tip, you might consider ordering multiple sizes or color options to try at home. Our free returns make it easy to find your perfect fit!
Are your products suitable for all seasons?
Our collection features versatile pieces suitable for various seasons. From lightweight dresses for summer to premium trousers perfect for cooler months, we aim to provide year-round fashion solutions.
Delivery & Shipping
How long does delivery take?
We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping (£12.95): 10-15 business days via DHL or FedEx
- Free Standard Shipping (orders over £50): 15-25 business days via EMS
Do you ship worldwide?
Yes! We proudly ship globally to bring our collections to fashion-forward women everywhere. However, we currently cannot deliver to some Asian countries and remote areas. Please check at checkout if we deliver to your location.
Will I need to pay customs fees?
International shipments may be subject to customs fees which vary by country. These fees are not included in your order total and are the responsibility of the customer. We recommend checking with your local customs office for estimates.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your fashion finds every step of the way! If you need assistance, our customer care team is always available at [email protected].
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt if your items don’t meet your expectations. While we’re confident you’ll love our carefully curated pieces, we want you to shop with complete peace of mind.
Are returns free?
Yes! We offer free returns to make it easy for you to find your perfect fit. This allows you to order multiple sizes or color options to try at home and return what doesn’t work.
How long does it take to process a refund?
Once we receive your returned items, we typically process refunds within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment provider.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your transactions are secure.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track orders more easily, save your shipping information for faster checkout, and receive updates about new collections and exclusive offers.
Contact & Support
How can I contact customer service?
Our customer care team is always happy to help! You can reach us at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.
Where is The Lush Dresses Store located?
Our operations are based in the UK at 39 Firs Entry, Stirling, GB CH4X 2LH. This is where all orders are processed and dispatched from.
We’re committed to making your shopping experience as effortless as our fashion. If you have any questions not covered here, please don’t hesitate to contact us!